Last Updated: 10 November 2025

Shipping Policy – Vntura

1. Introduction

At Vntura, we strive to ensure a smooth and simple shopping experience for all our customers in the United Kingdom. This shipping policy provides clear guidance on delivery timelines, costs, and support.

2. Shipping Availability

This shipping policy applies to all orders shipped within the United Kingdom. At this time, we do not ship internationally.

3. Shipping Costs

Free Shipping: We offer free standard shipping on all UK orders, with no minimum spend required.

4. Delivery Timeframes

We process and deliver orders from Monday to Friday, excluding public holidays. Estimated delivery windows are as follows:

Order Cutoff Time: 5:00 PM (BST). Orders placed after this time will be processed the next business day, which may add an extra day to your delivery time.
Order Handling Time: 1–2 business days (Monday to Friday).
Transit Time: 6–8 business days (Monday to Friday).
Total Estimated Delivery Time: 7–10 business days.

5. Delivery Partners

We partner with trusted carriers to ensure timely delivery of your orders across the UK:

Royal Mail
Evri (formerly Hermes)
DPD

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can monitor your shipment anytime by visiting our Order Tracking page.

7. Delivery Issues

If you experience any delivery issues — including delays, lost packages, or incomplete shipments — please contact our customer support team immediately. We're here to help ensure your order arrives safely and as expected.

8. Questions or Help?

Have more questions about shipping, returns, or anything else? Visit our Frequently Asked Questions page or get in touch with our support team directly.

9. Contact Information

Vntura

Company Name: Beans Ecom Ltd
Company Number: 16579546
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@vntura.com
Phone: +44 7476 946875

Customer service:
Monday to Friday: 9:00 am - 5:00 pm (BST)

We do our best to reply to your e-mail within 1-2 business days.